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FAQs
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Compliance & Research Use
No. None of the products sold by New Gen Research have been evaluated or approved by the U.S. Food and Drug Administration (FDA) for the treatment, diagnosis, prevention, or cure of any medical condition in humans or animals. These are research compounds only
Laws and regulations governing research compounds vary by jurisdiction. It is the sole responsibility of the purchaser to ensure that ordering, receiving, and using these compounds complies with all applicable laws in their location. New Gen Research assumes no liability for purchaser non-compliance.
No. All products sold by New Gen Research are strictly for research use only. They are not approved for, and must not be used for, human consumption, clinical application, self-administration, veterinary use, or any purpose outside of a controlled laboratory research environment.
Our products are intended for purchase by qualified researchers, scientists, and laboratory professionals who will use them in a controlled research environment. By placing an order, you confirm that you meet this criteria and that your use of these compounds complies with all applicable local, state, and federal regulations.
Ordering & Payment
Order modifications and cancellations can be requested by contacting us as soon as possible after placing your order. Once an order has been dispatched, we are unable to make changes. Contact our support team immediately if you need to make an adjustment.
Yes. New Gen Research works with research institutions, university labs, and professional procurement teams on volume pricing. Contact us directly with your requirements and we’ll provide a custom quote within one business day
Browse the New Gen Research catalog, select your compound and quantity, and add it to your cart. Checkout is handled securely through our store — you’ll receive an order confirmation by email as soon as your order is placed.
No minimum order is required for standard catalog products. You can order a single vial or place a multi compound bulk order — both are processed with the same care and documentation.
We accept major credit cards and other payment methods available at checkout. All transactions are processed through a secure, encrypted payment gateway.
Quality & Documentation
Yes. If you require additional documentation beyond the standard COA — such as HPLC data, mass spectrometry reports, or batch traceability records — contact our team with your request and we will do our best to accommodate your needs.
Yes — every order includes a batch-specific Certificate of Analysis (COA) from an independent third-party laboratory. Your COA documents the compound name, batch number, verified purity percentage, and the analytical methods used. It is available at checkout and included with your shipment.
All compounds are independently tested and verified to a minimum of 99%+ purity. No product enters our inventory until purity has been confirmed by a certified third-party laboratory. This is not a claim — it’s a documented, verifiable standard backed by your COA.
Testing is conducted by certified independent analytical laboratories. We do not rely solely on supplier-provided COAs — all documentation reflects independent verification performed before product is released to our inventory.
Returns & Support
Use the Contact Us form on our website. All inquiries are read and answered by the New Gen Research team directly— not automated responses. We respond to all messages within one business day, usually faster
Contact us within 48 hours of delivery with your order number and a description of the issue. We take quality seriously and will investigate and resolve all legitimate quality claims promptly — including replacement or refund where appropriate.
Due to the nature of biological research compounds, we are unable to accept returns on opened or used product.Unopened, sealed orders may be eligible for return within 7 days of delivery — contact our team to initiate theprocess.
Shipping & Delivery
We currently fulfill orders within the United States only. International shipping is in development — join our mailing list to be notified when it becomes available.
All orders are shipped in plain, discreet packaging with no external branding or product names visible. Temperature-sensitive lyophilized compounds are packed with appropriate cold-chain materials to maintain compound integrity throughout transit.
Standard domestic delivery typically takes 2–5 business days from the date of dispatch. Expedited shipping options are available at checkout if your research timeline requires faster delivery.
Orders placed before our daily cut-off ship the same business day. You will receive a tracking confirmation email as soon as your order leaves our facility.
Contact our support team right away. Provide your order number and we will investigate with the carrier and resolve the issue promptly. We stand behind every shipment that leaves our facility.
Storage & Handling
Once reconstituted, compounds should be stored at 4°C and used within the timeframe specified on your COA. Reconstituted solutions are generally less stable than lyophilized powder — minimize exposure to light and avoid unnecessary temperature fluctuations. Use bacteriostatic water for reconstitution unless your protocol specifiesotherwise.
Lyophilized powder compounds should be stored at −20°C in a dry, dark environment away from humidity and direct light. Avoid repeated freeze-thaw cycles to maintain compound integrity. Refer to your batch COA for compound-specific storage guidance.
When stored correctly at −20°C, lyophilized compounds are generally stable for 24 months or longer. Shelf life is compound-specific — refer to the expiry information on your COA and product label for accurate guidance.